Since our launch in 2020, we have moved over $20M in donations from 40,000 members to more than 2,000 small, local nonprofits across the country. We’re the giving circle platform partner of Charity Navigator, Giving Compass, Philanthropy Together, the global giving circle initiative backed by the Gates Foundation, and more. If you’ve never heard of a Giving Circle before, check them out in the NYT, Fast Company, and Refinery29. We have top tier funders supporting our mission, including Notation Capital, PJC, Alex Chung (founder of Giphy), and David Heath (founder of Bombas).
Who we are looking for:
We’re looking for a strategic doer who can not only roll up their sleeves and communicate with our customers efficiently and effectively, but also lead others on the team doing this work. A professional with great operations chops who may also have experience facilitating nonprofit granting, this individual is technical with a customer-centric mindset.
We’re a team of good people doing great things. Our team culture is built on openness, intentionality, collaboration, and spirit. We love our work and are a high-performance team that is passionate about making a difference every day. We are seeking an innovative and energetic person to join our founding team of experienced, socially-minded achievers.
This is an opportunity for an expert operator to seamlessly support our daily customer support and success needs, as well as our monthly granting process. You will be a face and voice of Grapevine, passionate about supporting local community leaders as they bring together their network to give to nonprofits, donors looking to connect and make a difference, and the nonprofits themselves as they receive funding through us. As our customer support and success manager, you will be responsible for communicating directly with our community in collaboration with our community manager, while refining, overseeing, and managing the processes surrounding our monthly grants. You’ll provide technical customer support and help troubleshoot any challenges for our users, as well as lead our existing customer support team.
This is an opportunity to join a growing start-up organization at its early stages and help lay the groundwork for the future of our growing community.
Qualities of a successful candidate:
What’s in it for you?
What you’re looking for:
$60,000 - $90,000 commensurate of experience